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All content concerned with the quality of participation process and results.


Following previous research (Beierle & Cayford 2002; Chess & Purcell 1999; Rowe & Frewer 2004), this criterion of quality can be distinguished further by applying it to the result and to the process of online participation.

Process quality

This includes:

Results quality

This includes:

  • Does the result solve the intended problem?
  • Is the result a solution that improves the situation?
  • Is the result satisfactory to the participants?