Dunleavy and Margetts (2013) - The second wave of digital-era governance: a quasi-paradigm for government on the Web

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Dunleavy, Patrick; Margetts, Helen (2013): The second wave of digital-era governance: a quasi-paradigm for government on the Web. London, the Royal Society.


problem

What is the current status of ‚new public management’ (NPM) and ‚digital era governance’ (DEG)? What is new in the second wave of digital era governance? How to manage a second wave of digital-era governance? What are the differences between the first and second wave of DEG?

method

Review of existing literature on (new) public administration and internet-based governance.

summary

Public administration management has been transformed from NPM to DEG. Benefits of DEG: reintegrate services, ensure holistic services for citizens and implement digital applications in public administration. Since 2010, there is a second wave of DEG. Authors underline the key aspects of the second wave and the redesign of DEG.